Generative AI

What is Customer Service Agent Definition, Overview & FAQ That is to say, we humans have such a strong need for social relations that we may make attempts to gain a sense of social connection by humanizing non-human objects (Aggarwal and McGill, 2007; Epley et al., 2008; Epley, 2018). This provides us humans with efficient … Read more

16 Best Real Estate Chatbots of 2023 Some use forms of artificial intelligence, data, and machine learning to develop dynamic answers to questions. Other chatbots use more of a logic-tree, “if yes, then…” platform to deliver the best answer to the question. If you walked into my office 12 years ago and told me that … Read more

16 Best Real Estate Chatbots of 2023 Some use forms of artificial intelligence, data, and machine learning to develop dynamic answers to questions. Other chatbots use more of a logic-tree, “if yes, then…” platform to deliver the best answer to the question. If you walked into my office 12 years ago and told me that … Read more

Insurance Chatbot Guide 5 Benefits & 3 Use Cases Insurance chatbots are proving to be a cost-effective solution for insurers, delivering significant savings and increasing their profitability. Handling a high volume of customer queries at the same time, they reduce customer service teams workload, freeing them for other, more complex tasks. Automating most of recurrent … Read more

Generative AI vs Conversational AI and the Impact on On the other hand, conversational AI is an upgraded technology that allows machines to understand, plan, use past data, and respond to human queries in natural language. It’s clear that rules-based chatbots dependent on brittle dialogue flows and scripts simply don’t work, but up until recently, … Read more

Conversational AI vs generative AI: What’s the difference? Automated bots serve as a modern-day equivalent to automated phone menus, providing customers with the answers they seek by navigating through an array of options. By utilizing this cutting-edge technology, companies and customer service reps can save time and energy while efficiently addressing basic queries from their … Read more

Intercom Systems: All of Your Questions Answered Agents can prioritize urgent conversations, communicate with other team members using internal notes, and see who is working on what. On the other hand, managers can leverage smart reports to track daily, weekly, or monthly performance. The tool has garnered many negative reviews due to its over-the-top pricing, … Read more

Chatbots on Facebook Messenger linked to increased sales It generates leads all day, every day — and is also capable of taking customers from saying hello to completing their purchase. Consumer reviews are playing such an important role in sales today as never before. A report says that 92.4% of customers are more likely to … Read more

Stimulating Customer Inspiration Through Online Brand Community Climates: The Mediating Role of Customer Interaction This causal relationship is elaborated in the environments of customer purchasing; customers are inspired by marketing stimuli, and they are subsequently inspired to act (Böttger et al., 2017). The interaction of customers with each other in OBCs develops two types of … Read more

Stimulating Customer Inspiration Through Online Brand Community Climates: The Mediating Role of Customer Interaction This causal relationship is elaborated in the environments of customer purchasing; customers are inspired by marketing stimuli, and they are subsequently inspired to act (Böttger et al., 2017). The interaction of customers with each other in OBCs develops two types of … Read more